Thursday, 19 November 2015

Leather Bag and Handbag Repair or Refurbishment

WARRANTY
When you buy a new leather bag from a reputable company, you expect to get a fair amount of use from it. However, on the rare occasion, your bag may fail due to a manufacturing defect that was present when it left the factory. Most branded leather bags come with a guarantee and this can vary depending on the particular product bought. U.K. law states that such products are automatically guaranteed for a minimum of six months but many good retailers such as The Real Handbag Shop extend this timescale for their valued customers and guarantee their products for a minimum of 12 months. High Street Shops are bound by slightly different laws to Online Retailers.

All Gigi handbags come with a 12 month guarantee and
a Free Heart Bag Charm when purchased from The Real Handbag Shop!

WHO TO CONTACT FOR ASSISTANCE
If you are unfortunate to have a bag that suffers from a manufacturing defect, in the first instance you should contact the retailer (seller). If you have bought from an online shop, you will need to contact the retailer by e-mail. Where possible, if you can include a photo along with a brief description of the fault, this will help the retailer to understand the problem more fully and enable them to give you the best assistance available. Proof of purchase is a standard requirement so always keep your receipt when buying from High Street Shops and quote your Order Number when dealing with goods purchased online.

All Ashwood Luggage and Leather Goods come with a 12 month guarantee when purchased from The Real Handbag Shop!

REPAIRS AND REFURBISHMENT SERVICES
If your faulty leather bag falls within the guarantee period, then it should be repaired or replaced free of charge by the retailer. Once the guarantee runs out, any repairs will need to be paid for. Repair Services are sometimes offered by the bag manufacturer. Otherwise, try a local Cobblers or Shoe Repair Shop but this will depend on the type of repair required. If you cannot get a repair done locally, you might be able to search on the internet for companies that specialise in Leather Bag Repairs. This will usually involve sending your bag away for a short period of time and is only really recommended for high-end luxury or designer leather bags as the cost of repairs can run quite high.


THE REAL HANDBAG SHOP CUSTOMER SERVICE

What We Can Do…
All the products we sell come with a 12 MONTH GUARANTEE. If any manufacturing defect occurs within this timescale, then please contact us via our website and we will be more than happy (and not at all grumpy) to arrange either a repair or replacement free of charge with the supplier of the product affected.

Once the GUARANTEE runs out, we may still be able to help with replacing the odd buckle or occasional broken shoulder strap. Just e-mail us a photo of your particular problem and we will do our very best to assist.

What We Can’t Do…
We are a retailer not a manufacturer. We sell leather bags but we do not make them ourselves and therefore we do not possess the necessary equipment, such as sewing machines, to be able to repair leather bags.

 All Catwalk Collection Handbags come with a 12 month guarantee when purchased from The Real Handbag Shop!


VISCONTI CUSTOMER SERVICE

Although our bags are produced with a great deal of care and attention, rare defects can occur. Visconti offers a repair service for bags that develop a defect such as a faulty zip or buckle subject to wear and tear. The repair team will carefully assess each bag and advise accordingly on how to rectify any issues.

All our bags carry a 12-month guarantee from the date of your purchase. If any defect arises within this period we will do our utmost to repair the bag or if necessary provide a replacement. (Proof of purchase will be required) To arrange a repair or refurbishment for a bag less than 12 months old, please contact the seller.

We also offer a repairs and refurbishment service for Visconti bags that require attention but might have run the course of the guarantee.

To arrange a repair or refurbishment please get in contact with us directly at Visconti Customer Service via our website.

CUSTOMER COMMENTS
‘ I was able to use the Visconti repair service which was great.  They have a section on their site to download a repair form.  So had it done for £20 but through them so it was well done.  They were really obliging. Thanks for your help. Warm wishes, Nicola.’

 All Visconti products come with a 12 month guarantee when purchased from The Real Handbag Shop!

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